Inspect the exact property and unit
Visit before committing. Check the condition, utilities, access, surroundings and promised work. For multi-unit property, confirm the unit shown in D8 is the one you inspected.
Safety
Check before you commit.
A listing, tour code, receipt or conversation is not proof of ownership or safety. Inspect the exact property and verify who is offering it.
Confirm who is offering it
Ask for identification and proof of ownership or authority. If an agent is involved, confirm the instruction independently with the owner.
Compare the listing with the property
Confirm that the address, unit, photos, condition, price, fees and facilities match what you inspect and what the lister tells you.
Use the tour code after the tour
Ask the landlord for the four-digit code for your booking only after you have visited. Use it within 24 hours of the scheduled time and do not share it with another visitor. Entering it marks your tour complete and lets you request to rent; it does not confirm ownership or property condition.
Understand every amount
Compare the base rent and total move-in cost. Read what every fixed charge covers. D8 does not allow viewing, inspection or agency fees, and its current payment flow does not support deposits.
Use D8 only for rent payments
For rent, use only the instructions generated for the accepted D8 rent transaction. D8 does not collect purchase money or hold sale funds in escrow. Arrange purchase payments only after independent legal and document checks.
Do not pay for a viewing
Stop if someone demands a viewing or inspection fee, payment before inspection, gift card, cryptocurrency or payment to an unrelated account.
Meet safely
Visit in daylight where possible, tell someone where you are going, keep your phone charged and avoid carrying cash. Leave if you feel unsafe.
Read before signing
Check the names, property, unit, duration, price, fees, renewal, repairs, notices and move-in conditions. If the terms have changed, compare your current lease with Next renewal before renewing. Get legal advice where needed and keep a copy.
Keep useful records
Keep tour messages respectful. Report threats, harassment or discrimination from the user’s page. Keep relevant messages, requests, agreements and receipts in D8. Never share passwords, one-time codes or full card details.
Watch for pressure or inconsistency
Pause if the price is implausibly low, the address changes, inspection is refused, documents do not match or you are pushed to pay immediately.
Landlords must follow the law
Confirm the requester and terms, protect tenant information, avoid unlawful discrimination and follow applicable rules for charges, notices, entry, possession and eviction.
Report from the correct record
Report a listing or user from its page. For a completed rent transaction, use Dispute and attach clear, unaltered evidence. Support review is not a court ruling and cannot guarantee recovery.
Immediate risk
If someone may be in danger, contact emergency services first.
D8 support is not an emergency service. Contact the appropriate local emergency authority, move to a safe place, and then preserve relevant messages, references and documents for a report.
Contact D8Report inside the app
Connect the report to the correct record.
Use the listing, user or transaction control whenever possible. Do not email unnecessary sensitive information.