Inspect the exact property and unit
Visit before committing. Check the condition, utilities, access, surroundings and promised work. For multi-unit property, confirm the unit shown in D8 is the one you inspected.
Safety
Check before you commit.
A listing, badge, receipt or conversation is not proof of ownership or safety. Inspect the property, verify the people and check the documents.
Confirm who is offering it
Ask for identification and proof of ownership or authority. If an agent is involved, confirm the instruction independently with the owner.
Understand the verified badge
The badge means D8 approved an identity or company authenticity review. It does not prove property ownership, authority to sell, title or document validity.
Check purchase documents independently
Use your own Nigerian property lawyer and appropriate surveyor. Inspect originals and check the land registry, survey, title chain, consents, encumbrances, probate or company authority, planning status, grant term and years remaining.
Understand every amount
Confirm the rent or purchase price, deposit, service charge, agency or legal fee, recurring charges and due dates. Ask for unexplained amounts in writing.
Use D8 only for rent payments
For rent, use only the instructions generated for the accepted D8 rent transaction. D8 does not collect purchase money or hold sale funds in escrow. Arrange purchase payments only after independent legal and document checks.
Do not pay for a viewing
Stop if someone demands a viewing fee, urgent deposit before inspection, gift card, cryptocurrency or payment to an unrelated account.
Meet safely
Visit in daylight where possible, tell someone where you are going, keep your phone charged and avoid carrying cash. Leave if you feel unsafe.
Read before signing
Check the names, property, unit, duration, price, fees, renewal, repairs, notices and move-in conditions. Get legal advice where needed and keep a copy.
Keep useful records
Keep relevant messages, requests, agreements and receipts in D8. Never share passwords, one-time codes or full card details.
Watch for pressure or inconsistency
Pause if the price is implausibly low, the address changes, inspection is refused, documents do not match or you are pushed to pay immediately.
Landlords must follow the law
Confirm the requester and terms, protect tenant information, avoid unlawful discrimination and follow applicable rules for deposits, notices, entry, possession and eviction.
Report from the correct record
Report a listing or user from its page. For a completed rent transaction, use Dispute and attach clear, unaltered evidence. Support review is not a court ruling and cannot guarantee recovery.
Immediate risk
If someone may be in danger, contact emergency services first.
D8 support is not an emergency service. Contact the appropriate local emergency authority, move to a safe place, and then preserve relevant messages, references and documents for a report.
Contact D8Report inside the app
Connect the report to the correct record.
Use the listing, user or transaction control whenever possible. Do not email unnecessary sensitive information.